Kahi Warehouse Gateway FAQs

Got a question about the Kahi Warehouse Gateway, or anything else Kahi? Send it to us at support@kahi.io 
 

1. We had a power surge, and my Kahi Warehouse Gateway is not coming back online. What do I do?
   If you experience a power surge, and were not using a power surge protector, you may need to find a new electrical outlet to plug your device in. If you still experience issues after plugging the Warehouse Gateway into a new outlet, please contact Support. 

2. I've provisioned our Warehouse gateway and it was online, but now it isn't. What happened?
   🔌 Unplugged from its power source. This is the most likely culprit. Check to ensure that the unit is plugged into its power source. Though each unit has a battery back-up, intended to keep the unit active through short losses of power/power bumps, it is recommended to always keep your Kahi Warehouse Gateway plugged into a power source. We suggest using a power surge protector as well.

   📵 Potential cellular connectivity issues. If your Kahi Warehouse Gateway is offline, there could be an issue with the cellular network or range in your area. Please reach out to support@kahi.io for further assistance.
   
   If your Warehouse Gateway loses power, the assets will have their last location denoted in the platform. Once power is restored to the Gateway, the asset locations will come back online. If assets are removed from the Warehouse during the outage via a vehicle outfitted with a mobile Gateway, they will then be tracked by the mobile gateway. 
    

3. Do I need to pay more for the Kahi Warehouse Gateway cellular-based gateways? Do I need a new SIM card or data plan?
   There are no additional plans or cards or data that you need to worry about. No price increases, nothing to add to your personal/business cell plans, nothing!
    
4. What do I use to power the Kahi Warehouse Gateway? 
   Clients will be provided with a standard USB-C power cord to use with the Kahi Warehouse Gateway. 
    
5. Does the Kahi Warehouse Gateway have a CAT5 port, similar to the older models? 
   Because it is cellular-based, it does not have a CAT5 port. It requires power, using the USB-C adapter. 
    
6. Can I use this in my truck/semi instead of a Raven? Can I use the Kahi Warehouse Gateway for off-site storage or long-term job locations? 
   The Kahi Warehouse Gateway is specific for warehouse functionality. Reach out to us to discuss your options with our Kahi Trailer Gateways for trailer tracking, and the Kahi Vehicle Gateway for camera-free vehicle tracking.
    
7. Where can I buy more Kahi Warehouse Gateway units for my company?
   You can purchase the Kahi Warehouse Gateway through your Kahi account! Login, hit the "Settings" tab, and then select "Order Hardware". Scroll to find "Kahi Warehouse Gateway" and add to cart. HOT TIP: You only need one per location!
    
8. Can I set up the Kahi Warehouse Gateway in my office, then move it later to our warehouse?
   This shouldn't cause any issue unless you have connectivity at your desk/office, but not in the warehouse.  Ideally, it is best to do it all together/at once, but it shouldn't hurt the unit.
    
9. What is the radius for the Kahi Warehouse Gateway's pickup ability?
   Though the Kahi Warehouse Gateway does not have a static radius that we can definitively confirm, it would be around 300ft. It depends on a number of factors, including obstructions (materials/thickness), other electro-magnetic interference, and similar. We suggest ensuring the device is in a clear area, perhaps installed near windows/doors to ensure high cellular connectivity. 
10. We moved! Our Warehouse address/location has changed. How do I update this in Kahi?
    You've (physically) moved your assets, and your Warehouse gateway to your new shop. You now need to update the location of your Warehouse Gateway in Kahi. 
    
    - Log in
    - Select "Warehouses" from left navigation menu, and then select the Warehouse you wish to update
    - Click the "three vertical dots" menu at the end of the Warehouse Details display, and select "Edit"
    - Update your Warehouse address, Name, and Permissions from this page. Save Changes. 
    
    If your business address has also changed, please update this info from Settings>Organization> Edit Address.
     
11. What do the LED indicators mean?
    There are three indicator lights on the Kahi Warehouse Gateway:
    
    Charge Light: Only on while it is charging
    GPS Light: Indicates GPS connectivity
    Cloud Light: Indicates cellular and cloud connectivity