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Updates and Changes
Service Outage - November 21-22nd, 2021
New for September 2021: Encircle Branded Job Sites and User Agreement Update
Privacy and Security - Data Protection Measures
New for July 2021: Introducing web app improvements to streamline routine tasks.
Getting Started Quick Links
Provisioning Kahi Fixed Gateways (Warehouse locations)
Provisioning Raven+ Gateways
Provisioning Beacons to Assets
Kahi Equipment and Platform Terms Dictionary
Connect with Customer Support
Adding additional users to your Kahi account
Editing User Preferences
Location Discovery and Site Status
Unconfirmed Locations & Duplicated Job Sites
Unknown Last Locations
Beacon Scanning Issues
Swapping a Beacon
Deleting an Asset
Adjusting the Asset Homesick Time Period
Why is my fixed gateway offline? What happens if it loses power?
We have a temporary warehouse (storage) location without a consistent power supply. How do we manage this?
Warehouse Location Changes & Fixed Gateways
Mobile (Vehicle) Gateways
Rentals and Ravens
What happens if vehicles go out of cellular coverage range?
My mobile gateway says it is "unplugged" in the Raven app. What does this mean?
Privacy Concerns with Vehicle Gateways
Raven Set-Up and Troubleshooting
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Mobile Gateway Reports
Payment and Billing
View billing history or update payment details
Help Desk Software
by Freshdesk Support Desk