Cancelling Kahi Services

Kahi was created with making things easy in mind. That’s part of the reason why we do not have subscription contracts for our services.

Should you wish to cancel your Kahi tracking subscription, we ask that the main account owner contact us via email (support@kahi.io) with this request.

Requests for termination received during the current invoicing/billing period will be honoured at the end of that billing cycle. Your final payment will be processed and an invoice will be emailed to the account owner for your records. 

Prior to the termination of services, we would appreciate the opportunity to discuss this decision with you, so that we can learn and grow from any feedback and constructive criticism you may have for us.

If you wish to freeze your subscription and restart it at a later date, we can accommodate your request. Please email us the to/from dates for which you would like to freeze your subscription. You will not have access to your Kahi or Raven account during the frozen period - tracking will be disabled. Once the period is over, you will again gain access to your account and billing will commence accordingly.

Equipment Return/Refunds

Kahi hardware items (fixed gateways, beacons, mobile (Raven) gateways) are not eligible for return or refund.