There are a few things that should be checked either daily or weekly to maintain your Kahi account in good health. The following is a list of some important alerts to be aware of, and how to make sure things stay running smoothly!
- Check the unconfirmed locations.
- It is very important that job site locations are updated/confirmed as soon as possible. We suggest doing this at least once a day to ensure locations are kept up to date and don’t become backlogged.
- Remember: if the address isn’t exact, you can update the location pin directly on the map first before saving/confirming!
- Read more about location discovery and site statuses here.
- Check alerts for offline gateways - both fixed and mobile.
- Assets will not be tracked consistently if your fixed gateway is offline. Review this article for some troubleshooting tips if you find your fixed gateway has gone offline.
- Assets will not be tracked consistently nor will locations be discovered if your mobile gateway (Raven) is offline. Offline indicates that the vehicle is not in use for a period of time or the OBD port connection is loose/disconnected. Check the connection. If it remains offline despite the vehicle being active/plugged in securely, please contact Support for further assistance. You can also contact Raven Support directly.
- Check low or critical battery alerts.
- Identify if any assets need to have their battery replaced
- Typically batteries should last about 2+ years. However, incorrect battery placement or loose connection could indicate a battery issue. Check the placement of the battery on any affected assets and ensure good connection is made.
- You may also wish to check a battery’s power supply with a meter reader.
- You can order more batteries here.
- Identify if any assets need to have their battery replaced
- Check your orphaned assets.
- In most cases, an asset is orphaned because the location it is at has not yet been confirmed. Ensure you go through your locations first, then investigate any other remaining orphaned assets. Contact support@kahi.io if you need further assistance.
- In most cases, an asset is orphaned because the location it is at has not yet been confirmed. Ensure you go through your locations first, then investigate any other remaining orphaned assets. Contact support@kahi.io if you need further assistance.
- Check your homesick assets.
- Assets that haven’t been returned to their Home Location will become homesick after a default amount of time. Review these assets to ensure they are still on a job, or if they need to be picked up and taken back to their Home Base.
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