Offline Fixed Gateways

You've provisioned your fixed gateways and they were online, but now they aren't. What happened?

KAHI HALE CELLULAR-BASED MODELS

1. Unplugged from its power source. This is the most likely culprit. Check to ensure that the unit is plugged into its power source. Though each unit has a battery back-up, intended to keep the unit active through short losses of power/power bumps, it is recommended to always keep your Kahi Hale plugged into a power source. We suggest using a power surge protector as well. 

2. Potential cellular connectivity issues. If your Kahi Hale is offline, there could be an issue with the cellular network or range in your area. Please reach out to support@kahi.io for further assistance.

WIFI-BASED GATEWAYS (Older Models)

1. Loss of WiFi network. This is the most common reason we see for a gateway to go offline. This can happen for a variety of reasons, such as:

• Network changed
• WiFi password changed
• Internet connection was lost

For WiFi loss, the gateway should start broadcasting the "kahi-direct-xxxx" WiFi captive WiFi network. Follow from step 5 from the Provisioning Kahi Fixed Gateway procedure.

2. Power source has been disrupted. Check your fixed gateway to make sure that it is still plugged into the power source. Securing your gateway power cable with a zip tie, for example, can help prevent it from being unplugged accidentally.

Plugging it back in should have it back online within a few minutes. However, if your WiFi was reset or you lost your internet connection, you will have to follow the provisioning steps above again.

3. Gateway failure. This is rare, but a possibility. Once ruling out the other two reasons, we will further investigate the gateway device itself for any potential defects. Contact support@kahi.io for further assistance!

Power Loss

If your fixed gateway loses power, the assets will have their last location denoted in the platform. Once power is restored to the gateway, the asset locations will come back online. 

If assets are removed from the warehouse during the outage via a vehicle outfitted with the mobile (Raven) device, they will then be tracked by the mobile gateways