Unknown Last Locations & Orphaned Assets

What causes an asset to have an "Unknown" last location?

An asset may have an unknown last location if it is at a location/address that is not yet confirmed in the Kahi app. This is what we call an "Orphaned asset" - no current known location.

This stresses the importance of ensuring that locations are reviewed consistently and daily if your account is not integrated with one of our job-claim integration partners (Encircle & Albiware).

If an asset has an unknown location, you can view it on the map to see its current location, which may help you confirm the correct location. (Hint: zoom in/out to see the location more accurately, or copy/paste the latitude and longitude coordinates in Google Maps for more accurate address details). You can also view any orphaned assets from your "Alert" tab. 

Once the location is confirmed, the assets details will update to that location, and the asset will no longer be "orphaned".